Plans Overview

MOTIONBORG’s Offers two types of computer support services: On-demand and Service Plus

On-demand Account MOTIONBORG will provide you on-site support by our senior level technicians and network experts when you call to schedule a service technical support. We maintaining your computer network information as well as your third party vendors contact information for usage when we servicing your company and speed up the service process. You call us when you have a problem, when you think that your computers need to be maintain or when you want to implement a new technology. We will send a technician as soon as one becomes available.

Service Plus Account your priority service for technical telephone/remote support as well as on-site support for computer related problems & many software applications. Opening a Service Plus Account gives you access to your Personal Identification Number and Security Code which you will use to schedule service appointments and get immediate telephone/remote support on numerous software applications. You can also call us and we will open a ticket for you. In addition our rates are lower that On-Demand accounts and you get and specific amount of hour per month allocated to your account that ensure the availability for phone or remote access support whenever you need immediate help.

Our Ticket System (Only for service Plus Accounts)

The following are advantages of using MOTIONBORG’s 128 bit Secure Encryption Ticket System

• Keep track of problems and help you faster in the event a problem reoccurs.
• Your will save time and money when we service your computers since you and MOTIONBORG’s technicians will be able to reference your computer problem history and fix reoccurring issues in a faster way.
• You will be able to track the status of your problems
• You will receive assistance in a more organized way.
• You can also reference a previous problem and find the solution without contacting any of our support representatives.
• You will have access to helpful information about common problems

All the information you enter into the Ticket System is 128bit Encrypted from the time it leaves your computer to the time it reaches our support servers, then it remains there behind our top of the line hardware and software firewall systems to make it available to MOTIONBORG’s support staff and to you the next time you access the ticket system ensuring that the information you enter into the Ticket System is secure.

See On-Demand Account Plan for information and rates

See Service Plus Account Plan for information and rates

How to Activate Your Account

Opening a Computer Support Service Account with MOTIONBORG is fast and easy. Contact a MOTIONBORG Representative (Phone: 954.441.1049 or 305.302.5543) to request the Computer Support Service Order Form, read through it and sign the Terms & Conditions and fax it back to us. Once the paperwork is completed, you may schedule services for your computer, obtain phone support, and receive reduce service rates depending on your account type. Service Plus Accounts will receive a Welcome Packet that will include your Personal Identification Number, Security Code, and instructions on how to access our 128 bit Secure Encryption Ticket System to report problems as well as to schedule services.