Service Plus Account Plan
Benefits
- One Step Solutions for every computer concern, from appointment scheduling to software support
- All senior level technicians & network experts
- You can track previous problems and their solutions on our 128 bit Secure Encryption Ticket System
- Reduced Service Rates of unplanned service expenses & day to day computer problems
- 2 hours of network assessment upon Signup
- Personal Identification Number and Security Code
- Access to MOTIONBORG’s 128bit Secure Encryption Problem Reporting Computer Support Ticket System at: https://secure.motionborg.com/ticket
- Maintaining your information as well as your third party vendors contact information for usage when we service your company.
- 2 Hour network assessment every 4 Months
- Ensures availability for Problem Reporting/Phone Support
- On-site Support
Available Plans
One Time Setup Fee is used to keep your information secure on file and to configure our computers to access your computers remotely.
Type |
Per Month |
Setup Fee |
Includes |
Service Plus 1 to
4 PC’s |
$160 |
$150 |
2 H/R of Problem Reporting/Phone/Remote Support per month |
Service Plus 5 to 8 PC’s |
$320 |
$150 |
4 H/R of Problem Reporting/Phone/Remote Support per month |
Service Plus 9 to 12 PC’s |
$480 |
$150 |
6 H/R of Problem Reporting/Phone/Remote Support per month |
Service Plus 13 to 16 PC’s |
$640 |
$150 |
8 H/R of Problem Reporting/Phone/Remote Support per month |
Service Plus 17 to 20 PC’s |
$800 |
$150 |
10 H/R of Problem Reporting/Phone/Remote Support per month |
Service Plus over 20 |
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Fee Schedule
Service |
Rate |
Minimums |
Normal, scheduled, On-Site Consultations, support and service for PCs |
$75 /hour |
1 hour minimum* |
Emergency Response* |
$15 per hour additional |
1 hour minimum* |
Carry-In Service or Consultation at MOTIONBORG Offices |
$15 per hour discount |
½ hour minimum |
Telephone Support |
$80 /hour |
15 minute increments |
Remote Access Support
(dial-in, Internet, PC Anywhere, Remote Desktop, WinVNC) |
$80 /hour |
15 minute increments |
Research, Proposals, Project Management and Reports |
$70 per hour |
½ hour minimum |
Projects, Events, or Group Training |
As Arranged |
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ON- SITE TRIP CHARGE
2 hours or less = full trip charge
Between 2-4 hours = half trip charge
4 hours or more = NO Trip charge |
$25* |
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* We may offer special allowances for regular customers and situations |
Note: Service Plus Account Phone Support Hours do not roll-over to the next month if not used within the applicable month. Network assessment applies for up to 10 computers ($50 for each additional computer). You may cancel your account at any time with at least 30 days prior notice. On-site support is billed on half hour blocks after the first hour. Scheduled service call cancellations must be 24 hours in advance to avoid a $50 cancellation fee.
How to Activate Your Account
Opening a Computer Support Service Account with MOTIONBORG’s is fast and easy. Contact a MOTIONBORG Representative (Phone: 954.441.1049 or 305.302.5543 to request the Computer Support Service Order Form, read through it and sign the Terms & Conditions fax it back to us. Once the paperwork is completed, you may schedule services for your computer, obtain phone support, and receive reduce service rates depending on your account type. Service Plus Accounts will receive a Welcome Packet that will include your Personal Identification Number, Security Code, and instructions on how to access our 128 bit Secure Encryption Ticket System to report problems as well as to schedule services. |
